On 26 October 2026, Gulf Craft Shipyard in Umm Al Quwain hosted the latest Customer Council of the UAE Ministry of Industry and Advanced Technology (MoIAT), led by H.E. Hasan Jasem Al Nowais, Undersecretary of MoIAT, and attended by H.E. Hisham Al Amiri, Deputy Head of Government Services at the Prime Minister’s Office.
Before the conference, the honoured guests toured Gulf Craft’s manufacturing facilities and stepped aboard the Majesty 120, gaining first-hand insight into the company’s yacht-building operations and capabilities. The Council then brought together manufacturers from Nothern Emirates to discuss improving government services and supporting industrial growth.
Advancing Manufacturing Through Innovation
In his welcome address, H.E. Mohammed Hussein Alshaali, Chairman of Gulf Craft Group, highlighted the company’s approach to technological innovation and artificial intelligence.
“We are honoured to have hosted this Customer Council at Gulf Craft Shipyard in Umm Al Quwain, and we thank the Ministry of Industry and Advanced Technology for choosing Gulf Craft for this occasion. It was a pleasure to welcome H.E. Hasan Jasem Al Nowais, H.E. Hisham Al Amiri and all the distinguished guests to our shipyard. With 44 years of manufacturing experience, we continue to embrace technological innovation to strengthen our capabilities and advance our operations. Our AI Programme focuses on empowering our people, improving operational efficiency and ultimately building better yachts.”
The discussion aligned with MoIAT’s efforts to improve the delivery of government services through direct engagement with manufacturers and investors. H.E. Hasan Al Nowais highlighted the Councils’ role in identifying unnecessary procedures and accelerating transactions, enabling businesses to focus on production, expansion and growth.
Hassan Khalid Sabt, Director of the Government Services Department and Chief Artificial Intelligence Officer at MoIAT, also outlined the Ministry’s use of Agentic AI to improve access to information, accelerate transactions and provide more proactive support.
Supporting the UAE’s Industrial Ambitions
The Customer Councils contribute to the second phase of the Zero Government Bureaucracy Programme, which aims to eliminate at least 2,000 government procedures and reduce service completion times by at least 50%. The initiative supports the UAE’s National Strategy for Industry and Advanced Technology and the Make it in the Emirates initiative.
For Gulf Craft, hosting the Council provided an opportunity to demonstrate how an established UAE manufacturer is applying AI across its operations while contributing to the country’s wider industrial ambitions. The session also reinforced the importance of collaboration between government and industry in translating feedback into practical improvements for businesses.
